Audience Admission Policy
A. GENERAL TERMS
The Event, held at Blenheim Palace (“Venue”) is organised and managed by P W R Events Limited (“PWR Events”), a company incorporated in England and Wales with company number 03827071 and with registered office at Building 6, Chiswick Park, 566 Chiswick High Road, London W4 5HR , and CuffeandTaylor.com (“Cuffe & Taylor”), operated by Live Nation (Music) UK t/a Cuffe & Taylor, a company incorporated in England and Wales with company number 02409911 and with registered office at 30 St John Street, London EC1M 4AY.
Visitors can attend the Event either with: (i) a general admission ticket (“General Ticket”; or (b) a VIP ticket (“VIP Ticket”) which includes entry to the Event and the dining package currently known as The Grand Banquet VIP Dining Experience but which may be known by any other name from time to time (“Dining Experience”), (each of General Ticket and VIP Ticket an “Event Ticket” and together the “Event Tickets”).
A valid Event Ticket entitles the holder to attend the Event on the date and at the times stated on the Event Ticket.
Visitors holding an Event Ticket may also choose to purchase: (1) Picnic(s) (“Picnic Add On”); and/or (2) The Orangery Experience (“Orangery Add On”); and/or (3) Car Parking Pass (“Parking Pass Add On”), each as further set out below.
Event Ticket holders who purchase a Picnic Add On shall, in addition to all terms as set out hereunder, be bound by the Picnic Terms,
Event Ticket holders who purchase a Orangery Add On shall, in addition to all terms as set out hereunder, be bound by the Orangery Terms,
Event Ticket holders who purchase a Parking Pass Add On shall, in addition to all terms as set out hereunder, be bound by the Parking Pass Add On Terms,
Notwithstanding the means by which a visitor holds an Event Ticket, the General Terms, Entry Conditions, and Refund Terms (to the extent set out therein) apply to all visitors attending the Event.
We respect your Personal Data and shall deal with it in accordance with our Privacy Policy and applicable UK Data Protection legislation in place from time to time. Please see our Privacy Policy for further details.
B. ENTRY CONDITIONS
Event Tickets and Admission
There shall be no admittance to the Event without a valid Event Ticket.
All holders of an Event Ticket agree to be bound by these Entry Conditions, those as detailed on the Event Ticket, and such other terms as are drawn to the attention of visitors by the Organiser and/or by any third party seller of Event Tickets (as applicable).
Where a visitor attends the Event with a VIP Ticket (howsoever purchased), the VIP Ticket Terms shall also apply.
It is the Event Ticket holder’s responsibility to check his or her Event Ticket(s), as mistakes cannot always be rectified and the Organiser shall not be responsible for any incorrect Event Tickets.
Event Tickets may not be used as prizes in competitions, “give-aways” or a lottery without the prior written consent of the Organiser in its sole discretion.
Event Tickets must not be resold, exchanged, transferred, altered or defaced. Any such action shall render the Event Ticket(s) void (and any individual with such an Event Ticket may be refused entry or removed from the Event in Organiser’s sole discretion).
On entry to the Event all visitors agree to accept and abide by any venue rules of Blenheim Palace Heritage Foundation (“BPHF”) (as may be updated from time to time) and any other regulations from time to time provided on entry to the Venue.
The Organiser shall not be responsible for any lost or stolen Event Tickets.
Artists and billed attractions may be subject to change.
Tickets and Passes are non-transferrable and only valid when purchased from ticket agents authorised by the Organiser. Tickets and Passes purchased from unauthorised sources will be rendered invalid and admission will be refused.
The ticket holder is responsible for the ticket until scanned at the gate. At no time will pass-outs be permitted.
All Event Ticket sales are final and unless otherwise stated herein (or in any Third Party Terms, if applicable), no refunds, cancellations or exchanges are available after an Event Ticket has been purchased.
The concerts at the Event (“Concerts”) are seated and such designation will be detailed on the Event Ticket. Seats shall be pre allocated at the time of booking and will be detailed on the front of the Event Ticket(s), which will be dispatched in the two weeks prior to the Event. Organiser retains the right to reallocate any designated seating if it reasonably requires.
Event Tickets are issued subject to, and these Entry Conditions incorporate, the rules and regulations of BPHF, and shall remain the property of the Organiser who hereby reserves the right to recall any Event Ticket at any time.
Without prejudice to the Refund Terms and any third Party Terms (if applicable), Event Tickets are non-refundable and are issued subject to the Organiser’s right to alter or vary the Event due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange Event Tickets. It is the responsibility of the Event Ticket holder to ascertain the date, time and venue of any rearranged staging of the Event.
Organiser reserves the rights to refuse admission to the Event to anyone who does not have a valid Event Ticket (including those which appear to be counterfeit or which have been altered and/or defaced).
You are not entitled to purchase any Tickets as a trader acting in the course of business with the intention of reselling your Tickets for profit. If we discover or have reason to suspect that you have purchased and intend to resell, or have sold Tickets in breach of this clause, we reserve the right to cancel your Tickets without notice.
You may not resell or transfer your Tickets if prohibited by law. In addition, Event Partners may restrict or prohibit the resale or transfer of tickets for some events. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the applicable law or any restrictions or prohibition imposed by an Event Partner is grounds for seizure or cancellation of that Ticket.
The following clauses 19 to 25 (inclusive) apply in respect of a Companion Ticket (as defined below) only:
We require certain documentation to be presented during the booking process before we can grant you access to the Facilities and/or confirm your ticket for a Companion Ticket, (“Companion”) assisting a dependent (“Access Customer”) at the event (“Companion Ticket”) . This is to ensure that you are eligible for the Accessible Ticket, Facilities and/or Companion Ticket and that the support we offer is not being abused. By applying for a Companion Ticket, you are confirming that the Access Customer is unable to attend the event without the support of a Companion. Supporting documents which we accept are:
a) PIP (Personal Independence Payment)
b) Disability Living Allowance (DLA)
c) Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
d) Carers Allowance documentation
e) A Nimbus Access Card with the +1 symbol
f) Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 – 95 dBHL or worse
g) War Pensions Mobility allowance
h) Blind or partially sighted registration certificate (BD8 or CVI certificate)
i) A personal letter from the GP, community nurse or social worker
j) Benefit award letters
k) Copy of a blue badge (we would need to see both sides)
Documents provided to support your Companion application must contain the Access Customer’s full name and must be dated within the past 18 months. If documentation is not provided within three weeks, your tickets may be cancelled.
All Companions attending through the scheme must be aged 18 and over to be eligible to support the associated Access Customer during their visit.
The above scheme and facilities are for customers with permanent/ long term access requirements and are not for people with temporary impairments such as broken bones, healing wounds or people who are pregnant.
Companion Tickets may only be applied for in conjunction with an Access Customer ticket. No entry will be granted to Companion Ticket holders without an accompanying Access Customer ticket holder.
Companion Ticket holders must be available to accompany the associated Access Customer ticket holder for the duration of their attendance at the event.
By purchasing a Companion Ticket, the Companion is agreeing to take full responsibility for the wellbeing and safety of the Access Customer they are supporting. Any Companion Ticket holders must not be inebriated, intoxicated, or in any other way unable to care for the Access Customer they are supporting for the duration of their attendance at the event.
Failure to comply with clauses 17 to 25 may result in the ejection of both the Companion ticket holder, and the Access Customer.
Event and Venue Rules
In order to facilitate the security, safety and comfort of all attendees, Organiser and BPHF reserve the right in their absolute discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit to the Event and to confiscate items which may be illegal, cause danger and/or disruption to the Event or other visitors, or are in breach of these Entry Conditions and to refuse admission to the Event. Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction from the Venue.
Organiser reserves the right to:
evict any person who is:
i. breaching these Entry Conditions;
ii.committing a criminal offence;
iii. behaving in a disorderly manner or in a way that has an adverse effect on public safety,
iv. behaving in an anti-social manner or in a way that causes a public nuisance;
v. conducting themselves in a manner that is inappropriate to and/or compromises the safety and/or security of other visitors;
vi. conducting themselves in a manner that is offensive and/or disrespectful to staff; and/or
vii.under the influence of drugs and/or excessive alcohol; and/or
refuse alcohol to any attendee who, in Organiser’s absolute discretion, is unreasonably intoxicated and/or is behaving in an unacceptable manner;
evict all members of any group of persons where that group is behaving in a persistent anti-social manner.
In the event of an emergency, Event Ticket holders and all visitors to the Event must follow instructions and directions from stewards, staff and/or other officials.
The Event is an outdoor event and visitors are advised to wear appropriate clothing and footwear at all times.
Children under 18 must be accompanied by an adult aged 18 or over who must also hold a valid Ticket; and
Events may be age restricted. It is the responsibility of the purchaser of the Tickets to check before purchasing the Tickets that they and the persons for whom they purchase the Tickets can comply with such age restrictions. If you attend an Event where age restrictions apply, and/or if you are claiming a concession, you must be able to provide photographic proof of identity and age or entitlement, as appropriate. We reserve the right to refuse entry, without refund, to any person who is unable to provide such photographic proof.
It is your responsibility to check the suitability of an Event for any children in your party regardless of official age restrictions. This includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of an Event, including the behaviour of other audience members, causes offence to you or any children on whose behalf you have purchased Tickets.
A concert environment is not suitable for very young children. We do not recommend subjecting children to loud music over a sustained period of time. Hearing protection is advised.
Prohibited Acts and Items
Visitors must not bring any of the following items into the Venue: food, drink, glass, sharp items, drones, laser pens, and Organiser reserves the right to confiscate any such item(s) from any person entering or at the Venue.
No smoking, drinking or eating are permitted inside the Venue including the courtyards and the Auditorium (save for as part of the Dining Package or drinks purchased from the official bar within the courtyard).
When purchasing alcohol at the Event, if you appear to be under the age of 25 you may be asked for valid identification that you are aged 18 or over. You will not be permitted to take alcohol into the Palace from the East Front Gardens, bag searches will be in operation.
Use of illegal substances is strictly prohibited at the Event.
No animals are allowed at the Event, other than assistance dogs (such as guide dogs).
Commercial, promotional and trading activities are not permitted at the Event without express prior written permission of the Organiser. Please note that the Organiser will charge a fee for any commercial activity (including filming, photography and recording) at the Event.
Filming and Photography
All sound and moving or still picture rights arising from the Event vest exclusively with the Organiser and any material captured, filmed or recorded at the Event by any Event goer may only be used for the personal, non-profit making enjoyment of amateurs.
By entering the Event, visitors agree and consent to:
being photographed, filmed or recorded as visitors attending the Event, and to such image(s) or recording(s) of them being used in future marketing and promotional material for the Event and/or by the Organiser and its affiliated companies
being filmed, photographed and recorded for television, radio, webcast and other public broadcast in any medium and/or for any video or DVD as part of the audience.
Event goers acknowledge that CCTV cameras will be in operation across the Venue for reasons of security and public interest.
Entrance to the Event is subject to both a prohibition on the use of photographic or filming equipment at the Event for commercial gain, without the Organiser’s prior written consent; such that:
a person may be denied entry to, or removed from the Event if he or she is found in possession of any equipment capable of taking photographs, making films, sound recordings or broadcasts; or if he or she takes any photograph, makes a film, sound recording or broadcast of anything occurring inside the Festival for commercial gain; and
a person may enter the Event with equipment referred to in (a) above where it is integrated into electronic communications apparatus designed for personal private use (such as a mobile telephone) and/or a personal stills camera, but the person may still be removed in accordance with paragraph (a) above if they attempt to use this device for commercial gain.
Miscellaneous
Each holder of an Event Ticket acknowledges that attendance at the Event is entirely at their own risk and neither the Organiser nor any of its employees, contractors, affiliated entities, or their servants or agents, shall be liable for any loss, injury or damage (to person or property) howsoever suffered by a holder of an Event Ticket, including consequential losses, save for:
death or personal injury caused by the negligence of the Organiser, its employees, contractors or agents; and
any other liability that cannot be excluded or limited under applicable laws, including the Consumer Rights Act 2015.
Each Event goer is responsible for any travel and accommodation arrangements for the Event and except as set out in the Refund Terms, Organiser shall not be liable for loss or damage of any kind whether direct or consequential, including but not limited to travel or accommodation expenses from postponement, cancellation, abandonment or curtailment of the Event and the Event Ticket holder waives all rights of whatsoever nature against Organiser, its employees, servants, agents, independent contractors or representatives arising from cancellation, abandonment or curtailment of the Event. Nothing in the Terms and Conditions shall exclude or restrict liability for personal injury or death due to negligence.
These Entry Conditions shall be governed by English law and those bound by them hereby submit to the exclusive jurisdiction of the English courts in connection herewith.
If any of these Entry Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction in which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from that term and the remaining terms and conditions shall survive and continue to be binding and enforceable.
The Organiser expressly reserves the right to change and/or amend these Entry Conditions from time to time.
C. REFUND TERMS
Where an Event Ticket is purchased on this website, these Refund Terms shall apply in their entirety (in addition to the above General Terms and Entry Conditions).
Where any of the following are purchased on a third party ticketing platform, the terms and conditions of that third party (“Third Party Terms”) in addition to the General Terms, Entry Conditions, Picnic Terms (if applicable), and Orangery Terms (if applicable) shall apply: (a) Event Ticket; (b) Picnic Add On; (c) Orangery Add On. Where those Third Party Terms reference the terms and conditions of the Organiser in relation to refunds, cancellation, abandonment, curtailment and/or postponement these Refund Terms shall apply to the extent referenced therein, and in the event of conflict between the Third Party Terms and these Refund Terms, the Third Party Terms shall prevail. Please contact the ticketing agent (as applicable) with questions relating to all such matters.
If the Event is postponed (whether in its entirety or if the relevant day of the Event to which your Event Ticket relates, is postponed), your Event Ticket, Picnic Add On (if applicable), and Orangery Add On (if applicable) will be valid for the rescheduled Event. Where you are unable to attend the rescheduled Event or where you choose not to do so, you will be entitled to a full refund of the face value of the Event Ticket and Picnic Add on (if applicable) and Orangery Add On (if applicable), but no refund will be given in respect of any other expenditure whatsoever.
If the Event is cancelled (whether in its entirety or if the relevant day of the Event to which your Event Ticket relates, is cancelled) prior to the opening of the Event day (as applicable), you shall be entitled to a full refund of the face value of the Event Ticket and Picnic Add on (if applicable) and Orangery Add On (if applicable) but no refund will be given in respect of any other expenditure whatsoever.
If the day of the Event to which your Event Ticket relates is curtailed more than 50% into the scheduled headline performance, no refunds shall be given in respect of any Event Ticket, Picnic Add on, or Orangery Add On. Where less than 50% of the headline performance has taken place, the following provisions shall apply:
o -For General Tickets: you shall be entitled to a full refund of the face value of the Event Ticket but no refund shall be available in respect of any Picnic Add On and/or any Orangery Add On;
o -For VIP Tickets: you shall be entitled to a refund of the face value of a top price General Ticket (as applicable to the curtailed performance) but no refund shall be given in respect of the hospitality element of the VIP Ticket.
o -Where any curtailed Event is rescheduled (in whole or in part), the provisions of Clause 3 of these Refund Terms shall apply.
If any of these Refund Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction in which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from that term and the remaining terms and conditions shall survive and continue to be binding and enforceable.
The Organiser expressly reserves the right to change and/or amend these Refund Terms from time to time.
VIP TICKET TERMS
These Hospitality Terms relate to hospitality tickets and packages sold by Organiser to Ticket Holders. In addition to being subject to the General Terms, all hospitality purchased via Ticketmaster shall be subject to these Hospitality Terms and the terms included in the confirmation email. In the event of a conflict between the General Terms and these Hospitality Terms, the Hospitality Terms shall prevail. In the event of conflict between the confirmation email and these Hospitality Terms, the confirmation email shall prevail.
All invoices for hospitality tickets and packages must paid within 30 days of the confirmation of the booking. Full payment must be made before tickets or Event information will be sent and there is no admittance to the Event (or any Concert) without tickets.
If you wish to cancel your hospitality booking for any reason, no refund shall be given. If you wish to cancel your hospitality booking, Organiser may in their sole discretion and subject to availability, offer you the opportunity to transfer your booking to another Concert and should you accept, a 20% transfer fee of the original booking fee shall be applicable.
By howsoever purchasing a VIP Ticket and/or attending the Event using a VIP Ticket, the visitor agrees to observe these VIP Ticket Terms (in addition to the Entry Conditions and Refund Terms (as applicable)) and such other terms as are drawn to the attention of visitors by the Organiser and those as detailed on the VIP Ticket.
Any food and/or drink served as part of The Grand Banquet VIP Dining Experience and any other hospitality experience may contain nuts, egg, milk and other allergens. If guests have an intolerance or allergy to ingredients on the menu, please notify the Organiser reasonably in advance and Organiser will do its best to accommodate requests.
Tables in The Grand Banquet VIP Dining Experience seat up to 10 guests. Smaller groups will be asked to share a table unless otherwise arranged with and agreed by Organiser in its sole discretion.
Only those persons aged 13 or above may attend the Event using a VIP Ticket.
Alcohol will not be served to anyone aged under 18, and guests may be asked to provide proof of age at any point during their visit.
The price of The Grand Banquet VIP Dining Experience and any other hospitality experience varies, subject to artist and evening.
The State Apartments for dining may change, without prior notice.
Latecomers may not receive some element of The Grand Banquet VIP Dining Experience or any other hospitality experience.
The Palace State Apartments must be vacated 10 minutes prior to the Concert time.
Please note that given the nature, age and status of the Venue, access to some of the State Apartments is limited. It is necessary to contact Organiser regarding facilities available for wheelchair users, when accessing these Apartments.
The Venue’s buildings and interiors are historically important. Venue conservation rules will be in place and the holder of the VIP Ticket will subject to such rules to include, but not limited to:
No stilettos with a heel smaller than a 5p piece;
Red wine, dark beers and coffee etc. may only be served to seated dinner guests;
No leaning on security ropes;
Smoking and the use of electronic cigarettes inside the Palace is strictly forbidden; and
No drinks are permitted out of the designated apartment and cannot be taken from one apartment to another.
THE ORANGERY TERMS
If an Event Ticket Holder selects The Orangery Add On, the Event Ticket Holder shall have access on the relevant date to The Orangery located within the Blenheim Palace grounds (“The Orangery”) from 5pm onwards. For the avoidance of doubt, the purchase of The Orangery Add On does not include admittance to the Event. All persons must also hold a valid Event Ticket.
By selecting The Orangery Add On, the Event Ticket Holder shall have use of The Orangery and its facilities, including informal lounge dining areas, outdoor terrace with seating, and private toilet facilities, from 5pm until the conclusion of the evening (on the relevant date).
Food and drinks are not included in The Orangery Add On. Gourmet barbecue dishes and other menu items will be available for purchase, prepared by Blenheim Palace chefs. A fully stocked bar will be open throughout the evening offering a range of beverages for purchase.
Visitors cannot watch the Concert from the Orangery, as this takes place in the Auditorium.
Use of the Orangery shall be subject always to any rules and conditions which may be notified to Event Ticket holders from time to time.
PICNIC TERMS
If an Event Ticket Holder selects a Fortnum and Mason Picnic Add on, the Event Ticket holder will be issued with a voucher for a picnic (“Picnic”) (the particular type as selected by the Event Ticket Holder) (“Picnic Voucher”). For the avoidance of doubt, a Picnic Add on does not include admittance to the Event. All persons must also hold a valid Event Ticket.
Dishes in the Picnic(s) may contain nuts, egg, milk and other allergens. Please see full list of ingredients here. If visitors are unsure of the dish suitability for different dietary requirements, please contact Concierge@fortnumandmason.com and they will be happy to advise.
It is the responsibility of the holder of the Picnic Voucher to check the Picnic Voucher, as mistakes cannot always be rectified, and the Organiser shall not be responsible for any lost or stolen Picnic Vouchers.
All sales of Picnic Add Ons are final and the Organiser shall not be liable for any loss whatsoever suffered by a holder of a Picnic Voucher, including consequential losses. No refunds, cancellations or exchanges are available after a Picnic Add On has been purchased, save as set out herein.
The picnic sale period is closed at 08:00hrs three days prior to the Event date.
Picnic Vouchers cannot be resold, exchanged, or transferred. To do so or to alter or deface any Picnic Voucher will render it void. Any unlawful reselling of the Picnic Voucher (or attempting to do so) is prohibited and may result in cancellation of the Picnic Voucher without any refund or compensation and/or the holder of the Picnic Voucher being refused entry or removed from the Event.
The Event is an outdoor event and each Picnic must be consumed on the Palace lawns - please be prepared and dress accordingly for the weather, as occasionally, inclement weather can disrupt an open-air event.
A Picnic cannot be taken inside the Venue. Picnics and other belongings can be left on the lawns at the owners own risk or returned to their vehicle.
PARKING PASS ADD ON
All Concert goers will be required to purchase a Car Parking Pass if they wish to park at the Event.
Parking passes are priced as follows:
£12.50 in advance. Advance car parking passes are available online up until 12.00pm on the day of the Concert, subject to availability; or
£15 on the gate, subject to availability.